Frequently Asked Questions

No. Across every service, customer data remains customer-owned throughout, and any data held by Baywater is returned or securely deleted at exit, in line with agreed retention and regulatory requirements.

Yes — all our services are built to support public cloud, private cloud, and hybrid architectures, and are vendor-neutral in planning and advisory work.

Delivery is remote by default across all services, with on-site support available by agreement where it's genuinely needed.

Every engagement uses least-privilege access, established securely during onboarding, and reviewed regularly. Access is revoked as part of a structured offboarding process at the end of every engagement.

Most services are designed to transition into ongoing support — refresher training, continued monitoring, regression testing, or continuous optimisation — so the value doesn't stop at go-live.

No. We support organisations at every stage — from early-stage cloud adoption and migration planning through to mature, multi-cloud estates.

Security is embedded throughout, not treated as a separate step: encrypted data in transit, secure credential handling, audit logging, and access validation are standard across migration, testing, and support work.

Yes, that's the default. Services are designed to connect: for example, migration planning feeds into setup & migration, which transitions into ongoing cloud support and financial management.

It depends on scope, platform, and the size of your estate, but our average engagement fee is £700 per day, reflecting delivered expertise and outcomes rather than a simple day-rate for resource. Smaller readiness assessments and larger multi-environment migrations will naturally fall at different points on that scale. Book a free consultation and we'll give you a clear, scoped estimate rather than a generic number.

Yes — we work across Azure, AWS, and Google Cloud, as well as private and hybrid environments, and we're platform-neutral in our planning and advisory work so our recommendations are based on your needs, not a vendor partnership.

We're a UK-based consultancy — registered in England and Wales, and a listed G-Cloud 15 supplier for UK public sector, healthcare, and education organisations — but our delivery model is remote-first, and we work with organisations across Europe and globally on the same terms.

Yes. We hold 8 live G-Cloud 15 listings on the gov.uk Digital Marketplace (Crown Commercial Service framework), covering cloud migration planning, set-up and migration, cloud support, security, QA and performance testing, cloud financial management, ongoing support, and training — giving public sector buyers a direct, pre-vetted procurement route.